Staffpoint
Mystery Shopper
The Mystery Shopper program is an effective tool for evaluating service quality and compliance with company standards. We assess how your staff interact with customers, follow sales guidelines, and maintain your brand image.
Audits are conducted by trained agents acting as regular customers who perform real store visits or place actual orders. All data is recorded and analyzed to provide an objective view of the customer experience.
You receive clear insights, full control over service quality, and practical recommendations to improve performance and increase sales.
What the mystery shopper service includes
We evaluate the real customer experience and service quality
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Scenario development
We create tailored scenarios based on your business specifics, including customer profiles, questions, objections, and target actions. -
Shopper selection and training
We select auditors that match your target audience and provide full briefing and testing before each evaluation. -
Service quality evaluation
We assess greeting, appearance, product knowledge, sales activity, and objection handling. -
Compliance check
We verify how well employees follow corporate standards, brand guidelines, and communication rules. -
Reports with media
Each visit includes a detailed report with checklist results, comments, photos, and videos. -
Analysis and recommendations
You receive a consolidated report with insights, growth points, and actionable recommendations to improve service and sales.
Why choose Staff Point
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Expert approach
We understand the differences between FMCG, Beauty, and DIY sectors and adapt our methodology accordingly. -
Large auditor network
Our wide pool of trained mystery shoppers allows us to conduct evaluations in any city and retail chain. -
Flexible formats
Offline visits, online purchases, call center checks, and digital channel testing — we select the format based on your goals. -
20+ years of experience
We develop checklists and evaluation systems individually for each client and project. -
Real-time reporting
Results are delivered via an online platform, allowing you to monitor service quality instantly. -
Advanced methodology
We handle complex scenarios, ask the right questions, and capture detailed insights during every visit.
